// archives

Customer Service

This tag is associated with 3 posts

Fido’s a Lost Dog

By Rob McMahon ⋅ December 24, 2009 ⋅ Post a comment

Do you remember when Fido used to be the customer friendly mobile phone company? I know I do. Well, recently my iPhone envy got the better of me. I was heading to Mexico and didn’t want to bring a phone, camera, iPod and laptop. Simple solution, get an iPhone. I called Fido fully knowing that [...]

Negative Option Magazine Subscriptions

By Rob McMahon ⋅ March 28, 2008 ⋅ One comment

I subscribed to Maclean’s magazine about a year ago. I got it through some awesome professional association deal. I figured it would be interesting downtime reading. After that I started to get other magazines that I never subscribed to, including Money Sense. I didn’t think anything of it until I started getting invoices. After the [...]

My Starbucks Idea

By Rob McMahon ⋅ March 26, 2008 ⋅ Post a comment

Recently Starbucks launched their new customer engagement site MyStarbucksIdea.com to find a way to reinvigorate their brand. Whether you have a suggestion for products or experience they want to hear about it. And in much the same way that Dell did on their site you can comment and vote on the ideas. For me my [...]

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