Telus – The Future Could Be Friendly

For me, large companies need to do more to empower their Customer Service staff. They should not be constrained by the limitations of IT solutions that do not meet the customer’s need. Given the level of choice and customization available now, one size fits all solutions no longer work. I recently switched from Telus back [...]

Why Ricky Martin Coming Out Matters

Today, I accept my homosexuality as a gift life has given me. I feel blessed to be me.Ricky Martin Ricky Martin‘s coming out was met with yawns by the chattering classes. Who cares? It’s not like it was a surprise was the comment. And sure, it wasn’t really a surprise but the significance of his [...]

Fido’s a Lost Dog

Do you remember when Fido used to be the customer friendly mobile phone company? I know I do. Well, recently my iPhone envy got the better of me. I was heading to Mexico and didn’t want to bring a phone, camera, iPod and laptop. Simple solution, get an iPhone. I called Fido fully knowing that [...]

Public Transport Sweetie

Eddie: We’ll go on a public transport, Pats. Patsy: Are you mad? I’ve got nothing to wear on public transport. Eddie: Yes, but sweetie, I will not have my daughter thinking she’s so great, because she can use public transport. Anybody can use public transport, darling! Absolutely Fabulous, 1992 Having sold the car two weeks [...]

Fair Copyright For Canada

From Michael Geist, the 30 things you can do to help stop this bill in its tracks.

Day Of Silence – April 25, 2008

Subverting Democracy And How Not To Respond To The Media In A Crisis

Its never good for a government when the RCMP raids their party office. Last week when the RCMP and Elections Canada executed a search warrant on the Conservative Party’s office it became clear there was something to the allegations that the Conservatives had overspent on the last election by more than $1 million dollars. In [...]

Negative Option Magazine Subscriptions

I subscribed to Maclean’s magazine about a year ago. I got it through some awesome professional association deal. I figured it would be interesting downtime reading. After that I started to get other magazines that I never subscribed to, including Money Sense. I didn’t think anything of it until I started getting invoices. After the [...]

My Starbucks Idea

Recently Starbucks launched their new customer engagement site MyStarbucksIdea.com to find a way to reinvigorate their brand. Whether you have a suggestion for products or experience they want to hear about it. And in much the same way that Dell did on their site you can comment and vote on the ideas. For me my [...]

Not A Bad Night

I was following the by-election coverage on CTV Newsnet tonight and got so disgusted at how the pundits were shouting over each other and that annoying Conservative guy keep sniping I had to shut it off. There was all this talk about it being a bad night for Stephane Dion. I’m trying to figure out [...]