PHOTO CREDIT: shioshvili

Do you remember when Fido used to be the customer friendly mobile phone company? I know I do.

Well, recently my iPhone envy got the better of me. I was heading to Mexico and didn’t want to bring a phone, camera, iPod and laptop. Simple solution, get an iPhone. I called Fido fully knowing that I had one year left on my contract to see what my options were. Unfortunately to keep my phone number my only option was to pay full price for a phone. My other option was to downgrade my current phone to their lowest package and get a new contract to get the new customer rate for a phone. I asked to speak to their “save desk” since this is often a great way to get options that regular customer services reps aren’t authorized to offer. The rep from that area was very stern and told me “those were the only options available”. There was stunned silence when I say, so what you are telling me is that you would rather have $15 per month for 12 months than a long term customer with an $80 monthly bill. I asked her to downgrade my phone.

Since I was going to have to have a new contract I decided to do some investigation on what plans the other companies that have iPhones were offering. In the end it came down to Fido and Bell. When you compare the plans at $80 Bell offers the best value when it comes to data 2 GB instead of 1 from Fido. Fido offers more anytime minutes and earlier evenings but Bell gives you nation wide Fab Five (unlimited calling and texting to five people) which is perfect for me. In the end I decided to go to Bell.

I LOVE my iPhone and so far Bell has been a great company to do business with. Sorry Fido, you are a lost dog.